SHIPPING + RETURNS
Please allow 5-7 business days for your order to process.
Please allow 1-2 weeks before we ship out your order.
NIKI ships from NYC. Orders will be processed within 5-7 business days upon purchase date. Please note, orders are not shipped over the weekend. Once processed you will receive an email confirmation with your tracking information. Free shipping on overs over $500 USD. NIKI is not responsible for lost and/or stolen packages. Once your item has been shipped you will receive a confirmation email with tracking info. Allow 1 day for tracking info to update. For International Shipping, please note a flat rate of $40 USD. Free Shipping discount codes do not apply to International orders.
Any customized merchandise is non-refundable. For any non-customized merchandise, NIKI accepts unwashed, unworn and undamaged merchandise, with tags attached, for a full refund within 15 days from delivery date of product that is not customized. When returning an item, please email email@example.com and we will provide the return label, however, the original shipping cost will not be refunded. We have the right to deny credits if the merchandise returned does not meet our return policy requirements. We only allow exchanges on a different size of the same item for non-customized merchandise.
Once the exchange item is received, we will send out your exchange. NIKI covers exchange shipping fee.
HOW TO RETURN AN ITEM
1. Email firstname.lastname@example.org with the order #
2. Please note the reason of the return or exchange
3. Once the return is received, allow for up to 5-7 days to receive credit for returned items
Any policy questions or comments, please reach out to email@example.com